Customer Relationship Management

Customer Relationship Management

A subset of the Surtel’s ERP group focuses on Customer Relationship Management solutions. With the advent of the increasingly mobile workforce, traditional CRM software has needed to adapt to new ways of enabling the sales representative to stay in contact with the customer. Oracle Sales Cloud, a component of Oracle Fusion Applications, offers a true state of the art cloud-based solution for CRM and Sales Force Automation.

The complete solution is designed to enhance the overall customer experience (CX) at every touchpoint including sales, service, marketing, commerce, and social channels. In short, Oracle Sales Cloud helps sales professionals plan, prospect, collaborate and close effectively and efficiently, and the system’s embedded business intelligence delivers deep insight into sales planning and sales performance management.