Systems administrators and certified Basis consultants work together as part of managed teams to ensure that day-to-day management is undertaken efficiently while maintaining system performance. The experienced technicians provide the issue resolution and the proactive optimization and preventative maintenance.
It is essential that agreement is reached on the roles and responsibilities required to monitor and manage SAP systems. Table A outlines the understanding of Surtel as to the tasks to be included in the contract and who is responsible for which components. A final definition will result from discussion and the Basis responsibilities will be defined in a schedule to the support contract.
SAP Basis Managed Services
Installation, Commissioning & Configuration
Operations and Maintenance
Support & Monitoring
Add-on Key Managed Services