SAP Basis Managed Services

Systems administrators and certified Basis consultants work together as part of managed teams to ensure that day-to-day management is undertaken efficiently while maintaining system performance. The experienced technicians provide the issue resolution and the proactive optimization and preventative maintenance.

It is essential that agreement is reached on the roles and responsibilities required to monitor and manage SAP systems. Table A outlines the understanding of Surtel as to the tasks to be included in the contract and who is responsible for which components. A final definition will result from discussion and the Basis responsibilities will be defined in a schedule to the support contract.

SAP Basis Managed Services

  • SAP S/4 HANA
  • SAP S/4 HANA For Fashion
  • SAP Netweaver
  • SAP Business Objects
  • SAP Add-on & Cloud Products

Installation, Commissioning & Configuration

  • Landscape & DR Setup
  • Client/System Copying Refreshes
  • Solution Manager

Operations and Maintenance

  • System administration and maintenance
  • Print and output management
  • Background job scheduling
  • Transport management (TMS)
  • Proactive system monitoring covering system health, database backup, performance and more
  • Analysis of SAP Early Watch Report and reported alerts to provide resolutions
  • Weekly/monthly system review and recommendation
  • Security and user management
  • Network, Hardware Provisioning, OS & Backup Solution
  • Load-balancing


  • Version Upgrades, Patches, and Support Packages
  • Security Updates and Component Patch
  • Kernel Updates
  • SAP Notes

Migration Services

  • Hardware Migration
  • P2V and V2P Migration
  • System Migration
  • S/4HANA Migration
  • Database/HANA Migration
  • Virtualization – Vmware, Hyper-V, KVM
  • Cloud Migration
  • Data Center Moves

Support & Monitoring

  • 24×7 Support
  • Remote Support
  • EWA Setup & Monitoring Alerts and Managing Systems
  • IT Service Management
  • Service Request Management
  • Service Change Management

Add-on Key Managed Services

  • Architecture Design
  • Database Installation and Configuration
  • High Availability and Cluster Setup
  • Full-time Monitoring and Response
  • User and Security Administration
  • Root-cause Analysis
  • Corrective Actions
  • Backups and Disaster Recovery
  • Refresh and Migration
  • Capacity Planning
  • Proactive Health Checks
  • Performance Tuning
  • 24x7 Support